Privacy Policy

This Privacy Policy describes how Washfresh ("we", "us") processes personal data when you visit washfresh.world, use our relaxation routine resources, or contact us regarding products and services.

1. Data Controller

Washfresh
Hauptstraße 89, 37327 Wingerode, Germany
Email: infocenter@washfresh.world
Phone: +49 360 5501234

2. Categories of Data We Process

We may process the following categories of personal data:

• Contact details you provide (name, email address, message content)
• Technical data such as IP address, browser type, and device information
• Usage data related to pages visited and interaction with site features
• Order-related information when you inquire about or purchase products

3. Purposes and Legal Bases

We process personal data for the following purposes:

• Responding to inquiries submitted through our contact form (Art. 6(1)(b) GDPR — steps prior to contract, or Art. 6(1)(f) — legitimate interest in communication)
• Fulfilling orders and providing customer support (Art. 6(1)(b) GDPR)
• Operating and securing the website (Art. 6(1)(f) GDPR — legitimate interest in site functionality and security)
• Complying with legal obligations (Art. 6(1)(c) GDPR)
• Processing based on your consent, where applicable, such as optional marketing communications (Art. 6(1)(a) GDPR)

4. Contact Form and Consent

When you submit our contact form, we process the data you enter to handle your request. Submission requires your explicit consent to data processing as indicated by the checkbox. You may withdraw consent at any time by contacting us; withdrawal does not affect the lawfulness of processing before withdrawal.

5. Cookies and Similar Technologies

We use essential cookies to maintain basic site functionality and remember your cookie preference. Details are provided in our Cookies Policy.

6. Data Retention

Contact form messages are retained for up to twenty-four months unless a longer period is required for order documentation or legal compliance. Server logs are typically retained for up to ninety days.

7. Recipients and Transfers

Data may be processed by hosting and email service providers acting as processors on our behalf. Where data is transferred outside the European Economic Area, we ensure appropriate safeguards such as Standard Contractual Clauses.

8. Your Rights

Under applicable data protection law, you may have the right to access, rectify, erase, restrict, or port your personal data, and to object to certain processing. You also have the right to lodge a complaint with a supervisory authority. In Germany, relevant authorities include your local Landesdatenschutzbehörde.

9. Security

We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or alteration. No method of transmission over the internet is fully secure.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

11. Contact

For privacy-related questions or to exercise your rights, contact us at infocenter@washfresh.world or the postal address listed above.